gb44 Privacy Policy — How We Collect, Use, and Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how gb44 ("the Platform", "we", "us", "our") collects, stores, uses, and protects personal data provided by users ("you", "Player") when you access and use the gb44 website, mobile interface, and all associated services. This Policy applies to all visitors and registered users of the gb44 platform, regardless of the device or browser used. By registering an account or continuing to use gb44, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

gb44 processes personal data only for the purposes described in this Policy and retains it only for as long as necessary to fulfil those purposes or as required by applicable law. This Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Continued use of gb44 following any update constitutes acceptance of the revised Policy.

Full Privacy Policy

Data We Collect

gb44 collects personal data in the following categories: (a) Identity data — full name, date of birth, nationality, and government-issued identification document details (such as a national ID card or passport) provided during account registration and KYC verification; (b) Contact data — email address, phone number, and residential address; (c) Financial data — payment method details (bKash wallet number, Nagad number, Rocket number, bank account details, or card details as applicable), transaction history including deposits and withdrawals, and account balance history; (d) Technical data — IP address, device type and identifier, browser type and version, operating system, and access timestamps; (e) Usage data — pages visited on the Platform, games played, betting history, session duration, and in-platform behaviour patterns; (f) Communications data — records of your correspondence with gb44 customer support, including chat logs, email threads, and call recordings where applicable. gb44 does not collect sensitive personal data such as biometric identifiers, political opinions, religious beliefs, health records, or criminal history unless specifically required for a legally mandated verification purpose.

How We Use Your Data

gb44 uses your personal data for the following purposes: (a) Account management — to create, verify, maintain, and close your gb44 account; (b) Service delivery — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; to settle bets and credit winnings; to provide access to games, live casino, cricket betting, and all other platform services; (c) Identity verification and KYC — to comply with applicable regulations requiring us to verify the identity and age (21+) of all registered players; (d) Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats; (e) Customer support — to respond to your queries, complaints, and support requests; (f) Legal compliance — to comply with applicable laws, regulations, court orders, and government requests; (g) Platform improvement — to analyse aggregated, anonymised usage data to improve gb44's interface, game selection, and overall user experience; (h) Marketing communications — to send you promotional content and offers that you have opted in to receive. gb44 does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human oversight.

Data Sharing and Third Parties

gb44 does not sell your personal data. We share personal data with third parties only in the following limited circumstances: (a) Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard, and other payment providers receive only the transaction data necessary to process your deposits and withdrawals; (b) Identity verification providers — third-party KYC services receive the identity documents you submit during verification to confirm your eligibility to use the Platform; (c) Fraud detection and security providers — aggregated risk signals and relevant account data are shared with fraud prevention systems to protect the Platform and its users; (d) Legal authorities — gb44 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where legally required to do so by applicable law, court order, or regulatory instruction; (e) Business transfers — in the event that gb44's business is acquired, merged, or transferred to another entity, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy. All third-party service providers engaged by gb44 are contractually required to handle your personal data securely and in accordance with applicable privacy standards.

Cookies and Tracking Technologies

gb44 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include: (a) Essential cookies — required for the Platform to function correctly, including session management and login authentication. These cannot be disabled without breaking core functionality; (b) Analytics cookies — used to collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used solely for Platform improvement; (c) Security cookies — used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. gb44 does not use advertising cookies or share cookie data with third-party advertising networks. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from logging into or using the Platform correctly.

Data Retention

gb44 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods are as follows: (a) Account data — retained for the duration of your account and for a minimum of 5 years following account closure, to comply with anti-money-laundering regulations and to handle any disputes or legal claims that may arise; (b) Transaction records — retained for a minimum of 5 years from the date of each transaction; (c) KYC and identity verification records — retained for the period required by applicable law; (d) Customer support communications — retained for 2 years from the date of the communication; (e) Technical and usage data — retained in anonymised or aggregated form for analytics purposes; individual-level technical data is retained for a maximum of 12 months. When personal data is no longer required for any of the above purposes, gb44 will securely delete or anonymise it.

Data Security Measures

gb44 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit; encryption of sensitive data fields at rest in our databases; access controls limiting which staff members can access personal data, on a need-to-know basis; regular security assessments of our Platform and infrastructure; fraud detection systems monitoring for suspicious account activity in real time; and incident response procedures in place to contain and report any data breaches in accordance with applicable requirements. Whilst gb44 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data security incident that affects your personal data, gb44 will notify affected users as soon as reasonably practicable and in accordance with applicable law.

International Data Transfers

gb44 primarily processes and stores personal data on servers located in secure data centres. In the course of providing our services, personal data may be transferred to and processed by service providers operating in countries outside Bangladesh. Where such transfers occur, gb44 ensures that appropriate safeguards are in place — including contractual data protection clauses with third-party processors — to maintain the same level of data protection described in this Policy. By using gb44, you acknowledge that your data may be processed in locations outside Bangladesh as necessary to provide you with our services.

Minors and Age Verification

gb44 is strictly an adults-only platform. The minimum age requirement to use gb44 is 21 years. gb44 does not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their age. KYC verification procedures are used to verify the age of registered players. If gb44 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe that a minor may have registered on gb44 should contact support immediately at [email protected].

Changes to This Privacy Policy

gb44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will update the effective date at the top of the page and, where appropriate, notify registered users by email. Your continued use of gb44 following any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed about how gb44 handles your personal data.

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or believe that gb44 has not handled your personal data in accordance with this Policy, please contact our support team. The gb44 support team is available 24/7 in Bangladesh Standard Time (UTC+6). You may reach us by email at the address displayed in the footer of this page. Please include your registered account email address and a clear description of your request or concern so that we can respond as efficiently as possible. gb44 aims to respond to all data-related enquiries within 10 business days.